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Lack of Accuracy and Features

#7

We definitely appreciate that the shuttle tracking website is getting attention, but this new version is sadly worse than the old version. The update times on the shuttles are just as bad as they used to be, possibly worse, and often times shuttles will disappear from the screen altogether, probably due to timeout from lack of signal. That's probably due to the faulty GPS trackers in the buses, but the old version had a feature that let you know when each bus was last updated, letting us at least estimate when a bus might arrive.

It should be noted that I'm speaking from a West Campus perspective, it seems the East Campus route has plenty of shuttles that update frequently, so either that's working better, or there are just more shuttles on that route. Us folks in Blitman would like to see some shuttles on our route every now and then.

Thank you for your work,
-Seamus Reynolds

Reported by WTG User · January 25th, 2011 @ 10:45 AM

State: resolved
Milestone: none
Assigned to: Brian Michalski Brian Michalski

Activity

  1. Brian Michalski
    Brian Michalski
    • State changed from new to open

    Hi Seamus,
    There is not much we can do about the GPS units; that side of the operation is managed by an outside vendor. I can try and pass along what seems like a growing problem, but I don't have the ability to force more updates.

    I've opened a ticket to change the activity detection to be a bit less strict. Right now we're operating on a 3 minute window and I need to do a line or two of refactoring to make that easier to change. I'll probably switch this back to 5 minutes and see it if helps.

    I think bringing back the last update information to the stop bubbles may also be a compromise as well, but I probably won't get to that right away.

    January 27th, 2011 @ 09:40 AM

  2. Brian Michalski
    Brian Michalski
    • State changed from open to resolved
    • Assigned user set to Brian Michalski

    Both updates have been addressed.

    January 27th, 2011 @ 10:15 AM

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